BT

Wayne Hunter-Close BT (NHSD) Project Manager:

As the NHS Partner in rolling out the £60m NHS Direct call centre networking project BT required a collaborative tool that allowed project team members to operate effectively remotely and in a PRINCE2 environment adopted by the NHS.

“I must say as an experienced PRINCE2 PM I found the tool intuitive and appropriate. The system provides online reports that can be issued to the appropriate readers and interested parties as PDF files. Further the ability to filter the information so that appropriate and correct information is provided to the customer will reduce the need to duplicate some information in internal issue documents.

Estimated savings per month based on PM activity in report preparation and issue = 1 man days (25% saving on PM activities) Project progress has demonstrated significant benefits to our national call centre project programme culminating in a 10-12% stretch in PM effort for project administration.

The tool has outlined time savings in not just administrative activities for the project team(s) but also in reviewing “must have” reports and plans. The tool is intuitive and appropriate to managing a structured project, and does support the CRM initiative for structured project controls and resource levelling. The use of a collaborative online project community will reduce time in administration and reporting times. Estimated saving per month, based on acting PM's knowledge and experience = 1.5 mandays per user (40% - 60% time saving on TDA, PM, BA, and Business team activities)

Steve Sanders: Global BT Director (Sales)

"The global reach of the ProjectProgress application was instrumental in our organisation's steady growth and success. We are now a more efficient and united team, better able to focus our energies on the work and people in the local communities abroad."

ProjectProgress 25 Users 7 Departments