British Telecom

BT has been closely involved in the evolution of modern day NHS informationcommunications technology (ICT) and has been a key supplier to the NHS since theearly 1990s.

BT is not only the UK’s largest information & communications company; BT is also the largest organisation in NHS IT. BT currently has over 1,000 staff solely dedicated to NHS projects. Working with the National Programme for Information Technology (NPfIT), BT is the National Application Service Provider of the NHS Care Records Service, the Local Service Provider (LSP) for London and will build the new national broadband network for the NHS in England, known as N3.

With these key projects BT is extending the excellent working relationship that it has forged with the NHS whilst continuing to deliver the key national services that are underpinning the modernisation of the NHS.

BT has delivered a number of major national NHS strategic programmes to 100% service availability, including NHS Direct, which draws on BT expertise in design, build and management for call centres that have served more than 5 million people

NHS Direct are under increasingly detailed scrutiny in terms of operational and financial performance and as a result they have dictated the use of PRINCE2. Project Progress has been used by BT to show our commitment to this methodology and to delivering the required project performance for the NHS Direct agency.

As the NHS Partner in rolling out the £60m NHS Direct call centre networking project BT required a collaborative tool that allowed project team members to operate effectively remotely and in a PRINCE2 environment adopted by the NHS.

“I must say as an experienced PRINCE2 PM I found the tool intuitive and appropriate. The system provides online reports that can be issued to the appropriate readers and interested parties as PDF files. Further the ability to filter the information so that appropriate and correct information is provided to the customer will reduce the need to duplicate some information in internal issue documents.

Estimated savings per month based on PM activity in report preparation and issue = 1 man days (25% saving on PM activities) Project progress has demonstrated significant benefits to our national call centre project programme culminating in a 10-12% stretch in PM effort for project administration.

Wayne Hunter-Close

BT (NHSD) Project Manager:

The tool has outlined time savings in not just administrative activities for the project team(s) but also in reviewing “must have” reports and plans. The tool is intuitive and appropriate to managing a structured project, and does support the CRM initiative for structured project controls and resource levelling. The use of a collaborative online project community will reduce time in administration and reporting times. Estimated saving per month, based on acting PM's knowledge and experience = 1.5 mandays per user (40% - 60% time saving on TDA, PM, BA, and Business team activities)

Steve Sanders:

Global BT Director (Sales)