FAQ's
Security and Scaleability Questions
Q. I manage a Project Support Office. How can I benefit from using ProjectProgress
ProjectProgress provides continuity of standards across all projects automating configuration management and providing a central project depositary for all related documentation. ProjectProgress empowers the PSO to become the centre of expertise in the PRINCE2™ method, enabling members of the PSO to provide support to numerous projects at anyone time.
ProjectProgress will assist your PSO with
# Providing a Programme and Project Dashboard
# Operating a central filing system for several projects
# Producing management reports
# Producing multi-project reports
# Providing PRINCE2™ online help expertise and advice
# Track and report on business benefits and there realisation
# Keeping track of the actual use of contingency
# Co-ordination of standards
Q. I’m a Project Manager. How can I benefit from using ProjectProgress?
ProjectProgress is beneficial for everyone from individual users to Project Managers and top Project Executives. Managers need visibility into the activities of their teams and insight into where they stand with their projects. ProjectProgress provides powerful tools to manage project issues, risks and documentation securely within the project. ProjectProgress makes it easy to train new employees and make existing employees more productive with easy access to PRINCE2™ best practices. The powerful, real-time reporting and dashboard tools of ProjectProgress make it easy to keep executive management up to speed without having to manually aggregate data from across the organization.
Q. What is Team Edition?
A. Team Edition is the best way for small teams to easily collaborate and manage project information more effectively. All users can share important project data, making it the perfect solution for teams that need basic project management automation, issue & risk management, and simple project reporting features.
Rather than trying to manipulate spreadsheets and email tools to perform as a haphazard in-house system, Team Edition allows you to more effectively manage critical project information with real tools including contact management, document management, Programme & project reporting functionality, and calendar management. This provides management visibility, eliminates many manual processes, keeps all team members up to date on project issues and interactions, and makes teams more productive. Team Edition promises the same easy and rapid deployment, low total cost of ownership, and fast return on investment that other ProjectProgress editions provide. And with the ability to seamlessly upgrade to Professional Edition as your business grows, Team Edition is the perfect start to your PRINCE2™ online solution.
Q. Can I purchase Team Edition on a month-to-month basis?
A. No. Team Edition is available only as an annual subscription
Q. What happens if I outgrow Team Edition?
A. If you find that you need more Project Executive capabilities than are available in Team Edition, you may upgrade to Professional at any time. Just contact your account executive, and we can upgrade you in one business day.
Q. What happens to my data if I decide not to purchase after 30 days?
A. If at any time during your 30-day, risk-free trial, you decide that you are not ready to purchase Team Edition, you may export all of your data into Excel using our reports wizard. We will purge the data out of our system 30 days after your trial expires.
Q. What is the price of Team Edition?
A. Team Edition currently is promotionally priced at £995 per year for five users. This price includes not just the user licenses but also the underlying platform, the application and database servers, database licenses, highly scalable hosting architecture, high data security, front-line support and training, redundant systems, high-speed access, remote backup systems, etc.
Team Edition is bundled with free standard support (value of £1,000), which includes unlimited cases. Cases can be submitted by Web, email, or phone.
Q. How do I purchase Team Edition?
A. You may sign up for our 30-day, risk-free trial and purchase online from within your trial account. Alternatively, you can call us at 0845 257 2277.
Q. What is the difference between Enterprise Edition and Professional Edition?
A. Designed for larger or more complex businesses, Enterprise Edition provides the extensibility that the world's largest organizations demand, deploying rapidly across multiple departments and divisions, seamlessly integrating with other corporate systems, and encompassing the most complex operations. Advanced customization and administration capabilities meet the needs of companies with complex management processes with multiple project groups and team management environments, thousands of users, and/or international divisions. Enterprise Edition customers can use ProjectProgress to link with ERP, HR, data warehouse, and other business-critical applications.
Q. Which product is appropriate for my company?
A. It depends on your company's requirements. If you are looking for a turnkey Project Management solution and don't require tight integration with existing applications or advanced customization, then ProjectProgress Professional Edition may meet your needs. Visit our "How to Buy" section for more details on each of our editions.
Q. Can I upgrade from Professional Edition to Enterprise Edition?
A. Yes. ProjectProgress Professional Edition customers can easily migrate all of their existing data and settings to the Enterprise Edition with no effort on their part and minimal work on ProjectProgress's part. Customers may want to work with ProjectProgress's internal team or with one of our partners for the business implementation work needed to take advantage of the robust customization, integration, and administration capabilities included in Enterprise Edition.
Q. How do I upgrade from Professional Edition to Enterprise Edition?
A. Contact your Customer RM to complete the necessary agreement, including an annual liecene agreement. Once ProjectProgress is notified of the change, we can upgrade your account as quickly as within 24 hours.
Service Co-ordinator Questions
Q. What is the job of the Service Coordinator?
A. Your nominated Service Coordinator is responsible for setting up your ProjectProgress online application, which means adding users, establishing project teams and generally configuring ProjectProgress. This task can frequently be completed in just a few hours. The Coordinator may also manage the initial process of importing your company's existing project data as well as managing your ProjectProgress account. Your Service Coordinator is also usually the main contact for our Customer Service Executive.
How do I get Started Questions
Q. How do I get access to ProjectProgress?
A. Because ProjectProgress is an on-demand service delivered over the Internet, there is no hardware or software to buy, install, or maintain. Just point your browser — Microsoft Internet Explorer (version 5.5 or higher) or Netscape Navigator (version 6.0 or higher) — to the login page and enter your username and password.
Q. Is any training required to learn to use ProjectProgress?
A. ProjectProgress is designed to be easy to learn and can be used immediately. Our customers find that using ProjectProgress is similar to using other Web sites - extremely intuitive and user friendly. If you know how to use the Web, you will know how to use ProjectProgress.
Q. Is there training available if I need it?
A. While training is not required, we offer free training for users and administrators, as well as customized training, for an additional fee. Visit the Training section of our Web site to learn more about our ProjectProgress Training Services offerings.
Q. What involvement is required from my company's IT department?
A. Because there is no hardware, software, or network equipment to purchase and the application is accessed through a standard Web browser, your IT department does not need to be involved in implementing or maintaining ProjectProgress.
Q. How quickly can my company be up and running?
A. With ProjectProgress, you can be up and running immediately. It typically takes less than 2 hours to set up your ProjectProgress solution.
Security and Scalabilty Questions
Q. Is my data completely secure?
A. Yes. Our state-of-the-art security technology ensures that your data is completely safe, which is why more and more customers, including some of the world's largest companies, have trusted us with their project information. For more detailed information, visit the Web page highlighting some of the features of our world-class security.
Q. How can I be sure my data is secure?
A. ProjectProgress’s security infrastructure, policies, and procedures have been extensively tested and evaluated both by third-party security experts and our customers' IT organizations — and among those are some of the world's most security-conscious businesses. We welcome that scrutiny, because we devote significant resources to maintaining a world-class security infrastructure. For more details on the security of the ProjectProgress application, which is trusted by some of the world's largest companies, visit the Web page highlighting some of the features of our world-class security. From a user perspective, when you log into ProjectProgress, you will see a small lock icon at the bottom of your browser display, indicating that a secure (SSL) connection has been established to our server. In addition, the URLs used to access your data on ProjectProgress are all preceded with https instead of http, which also indicates that a secure connection is being maintained for data access from ProjectProgress.
Q. How can I be assured my data will be kept private?
A. ProjectProgress is committed to keeping your project data private and secure. To this end, ProjectProgress has expressly stated how we will handle your private data. For a greater understanding of the legal obligations ProjectProgress adheres to regarding data privacy, please refer to the ProjectProgress privacy policy as well as the ProjectProgress master subscription agreement.
Q. Does ProjectProgress ever view or use my data?
A. No. As stated in the ProjectProgress privacy policy, "ProjectProgress will not review, share, distribute, print, or reference any such Data except as provided in the ProjectProgress Master Subscription Agreement, or as may be required by law. Individual records may at times be viewed or accessed only for the purpose of resolving a problem, support issue, or suspected violation of the Master Subscription Agreement, or as may be required by law. Of course, customers are responsible for maintaining the confidentiality and security of their user registration and password."
Q. What happens when the ProjectProgress database goes down?
A. ProjectProgress's uptime numbers and average response times rival those of the best in the business - for both business and consumer sites. We know that your business depends on immediate access to the information you need, and we're devoted to ensuring that it's always available, quickly. ProjectProgress has built redundancy into all its systems in order to minimize any system failures that could be perceived as customer outages. All components of the ProjectProgress system are proactively monitored and managed so that faults are detected before system outages. ProjectProgress realizes there may occasionally be system outages due to issues beyond our control. ProjectProgress has established numerous escalation procedures to notify the proper personnel in the event of any system outage and remedy any issues as quickly as possible.
Q. How scalable is ProjectProgress?
A. Even as ProjectProgress’s subscriber base has grown rapidly, we've made adjustments to ensure that our top-quality performance is never compromised. And that goes for your own growth as well. You can rest assured knowing that ProjectProgress has almost limitless scalability and capacity to take on your additional user and data requirements as your company grows. Some of the world's largest organizations are ProjectProgress customers. Many of them began with small deployments before adding hundreds of users as their needs evolved.
Customer satisfaction
If for any reason you are unhappy with any element of the ProjectProgress.com subscription service, we will investigate every individual complaint and will endeavor to resolve any issues as quickly as possible
Q. How do I sign up for ProjectProgress?
A. Most users will sign up online through WorldPay which is accessed through the ProjectProgress web site. The process is completely safe and secure. Additionally, if you prefer, you can also sign up with us over the phone. Sales and support representatives are available Monday through Friday 6:00 AM to 6:00 GMT Time at 0845 257 2277
Q. How much does it cost to subscribe to ProjectProgress?
This depends on the edition you chose. All editions are world-class solutions. Each one includes a combination of powerful features plus the relevant ProjectProgress.com infrastructure components in order to meet the unique needs of your company.
ProjectProgress currently offers two editions
Bronze Edition £4.95 per user per month
Silver Edition £49.50 per user per month
Both online editions come with a 30-day free trial. During this time you will have full access with full functionality of the edition you have requested to trial, you can work on ProjectProgress.com as often as you like, running unlimited number of projects. You will also be able to learn from the wide range of information about project and programme management related topics on the website.
You will also be sent alerts to the email address that you have provided informing you of any tasks that require you attention
After the 30-day free trial, you will be charged the appropriate monthly fee depending on the edition you are subscribed to, unless you have already notified us that you do not wish to continue. If you decide to cancel your membership you will only ever be charged for the current month you are subscribed to the servcie for.
You will then be charged monthly depending on the edition you have subscribed to for the duration of your membership.I
Q. When will I be charged?
You will be charged after your 30-day free trial period, unless you have already notified us that you do not want to continue.
Payment will be taken on the 30th and final day of the trial period and will then be taken on the same date of each month.
Q. Why do I need to give WorldPay my card details?
All our online payment transactions are handled through WorldPay
WorldPay are an important part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world, WorldPay payment solutions are trusted by thousands of businesses, big and small.
WorldPay authorizes your card at the point of application. This is part of the authentication process, which proves that you are who you say you are and protects you against crimes such as identity fraud. It also means that you have uninterrupted use of the ProjectProgress service if you want to continue after the 30-day free trial.
Your card will not be charged until your free trial period has expired.
Q. What credit cards do you accept?
WorldPay accept all major cards including debit cards and local payment schemes like Maestro, Laser and Electron.
Q. How do I cancel my membership?
If you want to cancel your membership at any time, please contact our team on 0845 257 2277 or send us an email to subscriptions@projectprogress.com
Q. When does my membership expire?
Your membership will not expire unless you ask us to cancel it. The relevant subscription fee will be charged to your card after the 30-day free trial. To cancel your membership, please call 0845 257 2277 or email subscriptions@projectprogress.com
Q. How long do I have left on the trial?
The 30-day free trial runs from the date you apply.
How may we help you?
Call us on 0845 257 2277
Email us at info@projectprogress.com
Experience Project Progress sign up for a free 30 day trial
Request a consultation submit on-line form.
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